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3 Tricks to Minimize Your Ecommerce Return Rate

Ecommerce is now a large chunk of all retail sales. With that switch comes efficiency and[...]

6 Retail Web Design Trends to Follow in 2018

The history of web design tells us that things change … customers' expectations, technological[...]

6 Retail Trends to Watch in 2018

As 2017 draws to a close, it's time to take a look at what is just around the corner for 2018.[...]

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Improving the Customer Experience Through Online or Mobile Chat

Each customer's decision to contact a company is a brand-building opportunity. It's also an opportunity for the company to study each customer's[...]

Would you know if you were chatting with a chatbot?

Artificial intelligence is improving ecommerce by leaps and bounds. The technology is improving customer service so rapidly that it can make you[...]

An Ecommerce Customer Bill of Rights

Customers want to support businesses that provide a valuable service or good, but those expectations are increasing every day. They also want to[...]

Ecommerce Customer Service: Democratize Your Data

Ecommerce solutions developers can help online retailers with more transparencey for their customer service agents. Jason Compton wrote a piece on[...]

Ecommerce Customer Service: 8 Misconceptions

Comcast has built quite a reputation in the Philadelphia area in recent years—and it’s not a good one.  The media giant’s customer service[...]

Explosive Growth in Ecommerce Retail - A Ninja Tale

Ecommerce merchants often spend too little attention on customer service. Focused on getting the right sale, resources are focused on acquisition[...]

The Risks and Rewards of Amazon Go Technology for Clothing Retailers

Jeff Bezos continues to disrupt the retail industry with the introduction of Amazon Go, a digital shopping platform that meshes online shopping[...]

Snag Loyal Shoppers with Social Media Marketing

The Holiday season has brought you a bounty of new customers.  Nurturing social media platforms and providing ease and convenience for first-time[...]

Keep Your Holiday Customers Coming Back

Holiday shoppers are notorious for being disloyal. They shop for bargains and are always on the hunt for a good deal. It's likely that they don't[...]

5 Ways to Scare Off Holiday Shoppers

The holidays are here and it's time to shop. And what better way to save time and money than shopping online? So you advertise a sale and the[...]