"Powering Great Commerce" News

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World Cup Ambush Marketing that Scores!

When it comes to ambush marketing, advertisers look for venues that will gain exposure (and[...]

The Future of Airbnb vs. the Competition and Safety

Sharing platforms have disrupted several markets, and that is likely to continue as long as those[...]

Sustainability: Who is Leading the Eco-Friendly Fashion Industry?

Sustainable fashion is one trend that won't die out any time soon. Sometimes called "eco-clothing,"[...]

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Why Amazon Go May Not Be the Future of Retail

Amazon continues to introduce innovative devices and processes. The latest of these innovations is the Amazon Go store. The store offers[...]

The Life of an Ecommerce Customer Order Through the Onestop Ecosystem

In today’s digital marketplace, ecommerce is literally just one click away. Consumers use a variety of tools (search engines, social media, review[...]

What is New and Significant in Retail Technology?

Within less than a decade, technology has revolutionized the retail sector. Today's advanced technologies, in particular, are having a significant[...]

Taking Your Ecommerce Shop to a Global Market

Business leaders in all industries are aware that online shopping, instant access to information and the accelerating pace of retail have fueled a

5 Brands That Took Customer Service to the Next Level

When it comes to providing outstanding customer service, some companies just don't seem to get it.  There are the businesses that hire customer[...]

Improving the Customer Experience Through Online or Mobile Chat

Each customer's decision to contact a company is a brand-building opportunity. It's also an opportunity for the company to study each customer's[...]

Would you know if you were chatting with a chatbot?

Artificial intelligence is improving ecommerce by leaps and bounds. The technology is improving customer service so rapidly that it can make you[...]

An Ecommerce Customer Bill of Rights

Customers want to support businesses that provide a valuable service or good, but those expectations are increasing every day. They also want to[...]

Ecommerce Customer Service: Democratize Your Data

Ecommerce solutions developers can help online retailers with more transparencey for their customer service agents. Jason Compton wrote a piece on[...]

Ecommerce Customer Service: 8 Misconceptions

Comcast has built quite a reputation in the Philadelphia area in recent years—and it’s not a good one.  The media giant’s customer service[...]