"Powering Great Commerce" News

A Convergence of Technology, Retail and Fashion

Single-Page Applications and the Future of Websites

Much ado has been made over the rise of single-page applications (SPAs) in recent years. These[...]

How Brands Can Still Stand Out Amid Social Media Privacy Changes

Privacy and social media have been big news recently, thanks to  Zuckerberg’s recent hearing on[...]

Consumer Confidence Up Along With an Evolving Customer Experience

Remember when lines wrapped around the aisles during the holiday season? So do consumers, but they[...]

Subscribe to Weekly Email Updates

Looking for Something?

Taking Your Ecommerce Shop to a Global Market

Business leaders in all industries are aware that online shopping, instant access to information and the accelerating pace of retail have fueled a

5 Brands That Took Customer Service to the Next Level

When it comes to providing outstanding customer service, some companies just don't seem to get it.  There are the businesses that hire customer[...]

Improving the Customer Experience Through Online or Mobile Chat

Each customer's decision to contact a company is a brand-building opportunity. It's also an opportunity for the company to study each customer's[...]

Would you know if you were chatting with a chatbot?

Artificial intelligence is improving ecommerce by leaps and bounds. The technology is improving customer service so rapidly that it can make you[...]

An Ecommerce Customer Bill of Rights

Customers want to support businesses that provide a valuable service or good, but those expectations are increasing every day. They also want to[...]

Ecommerce Customer Service: Democratize Your Data

Ecommerce solutions developers can help online retailers with more transparencey for their customer service agents. Jason Compton wrote a piece on[...]

Ecommerce Customer Service: 8 Misconceptions

Comcast has built quite a reputation in the Philadelphia area in recent years—and it’s not a good one.  The media giant’s customer service[...]

Explosive Growth in Ecommerce Retail - A Ninja Tale

Ecommerce merchants often spend too little attention on customer service. Focused on getting the right sale, resources are focused on acquisition[...]

The Risks and Rewards of Amazon Go Technology for Clothing Retailers

Jeff Bezos continues to disrupt the retail industry with the introduction of Amazon Go, a digital shopping platform that meshes online shopping[...]

Snag Loyal Shoppers with Social Media Marketing

The Holiday season has brought you a bounty of new customers.  Nurturing social media platforms and providing ease and convenience for first-time[...]