When it comes to providing outstanding customer service, some companies just don't seem to get it. There are the businesses that hire customer[...]
In 2017, Amazon was responsible for about 43.5 percent of all online retail sales, reported RetailDive. Figures from a study conducted by[...]
In the competitive world of ecommerce, every business strives to gain the edge, connecting customers with the innovative products and personalized[...]
These days, small businesses are able to stand up to large corporations in ways they'd never before dreamed. Thanks to successful smaller[...]
Each customer's decision to contact a company is a brand-building opportunity. It's also an opportunity for the company to study each customer's[...]
While the headlines from just a few months ago were prophesying a doomsday for retailers across the country during the holiday season, expect[...]